Support

If you are experiencing a problem using PowerTunes, you can contact PowerTunes tech support in two ways.

Open up PowerTunes and select "Contact Support" from the Help menu. This will bring up a window where you can explain your problem and send it directly to PowerTunes support. This is the preferred method, as it will automatically transmit basic information about your setup that will help in making sure your problem can be diagnosed quickly and correctly. The following information will automatically be included with your request:

• The version of PowerTunes you have installed
• The version of iTunes you have installed
• The version of OS X you have installed
• Your PowerTunes preferences file
• Your iTunes preferences file

Additionally, if you are experiencing a problem that involves iTunes crashing or PowerTunes crashing, you can include the appropriate crash log(s) with your submission. All information that is submitted is transferred over an encrypted SSL connection.

Alternately, you can also e-mail for support at support@fatcatsoftware.com.