MacFixIt’s scare tactics

I just read this article on MacJournals regarding MacFixit's tendancy to overhype problems, and I'm glad someone is calling a spade a spade here. MacFixIt used to be a useful site, but in recent years it has gone downhill in the quality of what they publish, almost to the point of being useless, or worse, harmful. It reminds me somewhat of Symantec trying to hype nonexistent virus threats to the Mac so they can sell more copies of Norton AntiVirus that nobody needs.The article uses a recent MacFixIt post on DiskWarrior as an example, and I actually used to work for Alsoft for a few years, and it's definitely not the first time this sort of thing has happened with MacFixIt. We had to deal with them on several occasions when they posted various stories, mostly regarding DiskWarrior, that either stretched the truth or were just outright false.It seems that a large amount of MacFixIt's material comes from reader e-mails and other such input. That's not a problem in and of itself, but the problem is that there is almost no effort put forth on their part to filter and/or verify the statements made by their readers. The result is that stories go up on the site that have absolutely no basis in reality, simply because one or two readers e-mailed in. "I noticed that when I upgraded my iLife on the full moon, it crashed my machine, but then when I rebooted and tried again when the moon was waning, it worked!" results in the headline "Warning: iLife installer deletes your photos when installed under a full moon!"MacFixIt seems to hardly ever even bother to try some of these things readers write in about to see if they actually behave as described, but even worse, they often won't even try verifying something with the developer of an application if a problem is reported with it. This happened several times at Alsoft, where some reader reported a problem with DiskWarrior and blamed it on something, and MacFixIt happily plastered it on their front page as though it were gospel, causing all sorts of people to panic about running DiskWarrior under whatever circumstances they claimed caused the problem. I remember one case in particular where they claimed that DiskWarrior wouldn't work with Firewire 800 drives (which is utter nonsense), simply because some reader had had a problem rebuilding their own Firewire 800 drive. Of course it turned out to have a completely different cause (a bug in Quicktime), one that had actually already been well documented months ago, on MacFixIt's own site!. Had they bothered to simply shoot an e-mail or phone call our way, we could have provided them with the solution, they could have referred their reader to their old article with the solution, and saved everyone a whole lot of hassle. This is not only a problem for MacFixIt's readers, but it costs the victim company time and money in responding to the resulting support calls and e-mails, plus the effort needed by the company to try to set the record straight.So, if you're a regular MacFixIt reader, I would encourage you to take everything they say at least with a grain of salt, if not to stop reading the site altogether. They have journalistic integrity on par with the National Enquirer. And if you do experience a problem with a program, contact the program's developer. They are often quite helpful and actually know what they're talking about, and will be happy to help you with your problem. Now if you'll excuse me, I need to go install Leopard before the tides come in...